Please note that availability is often in high demand. The studio can book up to 9 months in advance, and thus, portrait reservations may not be able to be rescheduled in every situation.
Portrait reservations (sessions) may be rescheduled only if it does not go beyond the original expiration date. Otherwise there may be an associated charge.
The selection process is a separate session and must be held in a timely manner after the creation session. Viewing and commissioning your artwork is an exciting family event and as such, much care and respect is involved in the creation of your portraits.
In the event that there are partners — spouses, significant others, heads of household, etc. — all must be present for the selection process. Our staff cannot make any exceptions to this policy. We are happy to ensure that all can participate and can also schedule in-home appointments for your convenience (additional fees apply).
Please refrain from bringing children (exceptions will be made for breastfeeding infants 12 months and under) to this selection appointment.
Orders and commissions placed at this appointment cannot be changed or altered under any circumstances. For certificate holder, the certificate value is either used during or expires after this appointment. Due to the highly customized nature of the commissions, there are no extensions or exceptions.
Our work is handmade art. Everything that leaves our studio and enters the world is to our highest standards.
We do not specialize in electronic files ("digital images") and do not provide them for any artwork, whether photographic or painted.
The work of the studio is copyrighted and proprietary.
Finished artwork is handmade and take up to 9 months for completion. Portrait collection is held in person with the party who commissioned the portrait.
The turn around time for Masterpiece Finish Paintings can be up to 5-7 months. The turn around for Legacy Finished portraits can be up to 4-5 months.
For those with a special opportunity or certificate, proper documentation must be provided to the studio and presented upon the first session. Any certificates received are not transferable or gift-able. The studio is not obligated to accept transferred certificates. If the studio does accept a transferred certificate there may be an associated charge.
All certificates must be used at the selection appointment. No extensions. All sales made in the selection appointment are final.